Hosted CRM 4

Effectively managing the customer lifecycle - from marketing to sales to service - is critical to every company's profitability and growth. That’s why Hosted Microsoft CRM 4 is a useful tool for any business. With CRM 4, you swap simple contact management for in-depth customer analysis - enabling you to find, win and grow your customer relationships.

Microsoft Hosted CRM 4 is a fully integrated customer relationship management (CRM) system which gives users the capability to easily create and maintain a clear view of customers, from first contact right through to purchase and ongoing service.

It's a fast, flexible and familiar solution and because it offers a user-friendly interface, using popular business applications like Microsoft Office and Outlook, user adoption is increased.

Implementing a customer relationship management (CRM) solution on-premise can be lengthy and costly, with inflexible software and poor user adoption. That’s why more and more businesses are opting for a hosted CRM solution – which means that no upfront investment in hardware and software is required. You simply pay a monthly, per user rental cost for your services.

Key features of Hosted CRM 4

• Productivity of remote and in-house sales and support workers is increased
• The CRM 4 system is constantly updated with current information
• The Workflow capabilities in CRM 4 drive efficiencies through the organisation and improve the customer experience
• Employees have access to live information for service and contact details
• 'To do' items are automatically assigned and recorded so that sales, marketing and support staff do not have to remember every specific task
• Roving CRM 4 users can access their CRM system via their mobile devices, whether BlackBerry or PDAs